Return Policy Agreement
1. Return Policy
1.1 Return Request
According to this agreement, after you use our game recharge service, once you complete the recharge operation, it means that you have accepted the recharge service and do not have the right to return the product. Please ensure that the information provided is accurate before recharging to avoid unnecessary trouble.
1.2 Special circumstances
We will consider accepting return requests only under the following special circumstances:
a) The top-up is not successfully completed due to our system failure or technical problems;
b) The game account you provided cannot receive recharge;
c) There is a discrepancy between the top-up amount and your actual payment amount.
1.3 Return application process
If you think that you meet the special circumstances of the return application, please contact our customer service team immediately if you fail to receive the recharge or have any questions. You need to provide relevant order information and supporting documents for our verification and processing. We will evaluate your return application on a case-by-case basis and make a processing decision within a reasonable time.
2. Disclaimer
2.1 Responsibilities of the service provider
We will try our best to provide high-quality and reliable game recharge services to ensure the accuracy and timeliness of recharge operations. However, we are not liable for any loss or risk that may arise due to:
a) Recharge issues due to failures, errors or delays of third-party payment platforms;
b) The recharge failure caused by inaccurate or incomplete game account information provided by you;
c) Recharge errors or mistakes caused by your personal factors.
2.2 User Responsibilities
As a user, you shall bear the following responsibilities:
a) Ensure that the game account number and recharge information provided are accurate;
b) Responsible for supervising the recharge amount and the use of the game account;
c) Legally use credit card for payment to ensure the authenticity and validity of credit card information;
d) Comply with the relevant regulations and policies of the game platform.
2.3 Other disclaimers
In addition to the above responsibilities, we shall not be liable for any loss or risk arising from:
a) Recharge failure or delay caused by server failure, network delay or other technical problems of the game platform;
b) The third-party game platform’s restrictions on recharge, bans or other operations result in recharge failures or restrictions;
c) Any consequences caused by changes in national laws and regulations, game platform policies or other relevant regulations;
d) Service interruption or delay due to force majeure events, such as natural disasters, wars, government actions, etc.;
e) Any loss or risk caused by your personal reasons or improper operation.
2.4 Risk awareness and self-protection
We strongly recommend that you maintain full risk awareness and take necessary self-protection measures when using the game recharge service. You should understand that the game recharge involves third-party platforms and various factors, and there are certain risks, including but not limited to the banning of game accounts and the loss of virtual currency. Before using this service, please fully assess the risks and bear the corresponding responsibilities yourself.
3. Right to Change and Interpret the Agreement
We reserve the right to modify and interpret this return policy agreement. Any changes to the agreement will be effective immediately upon posting on the website. Your continued use of our services will be deemed acceptance and agreement to the revised agreement.
Summarize
We strive to provide you with high-quality game recharge services, but you may encounter some unforeseen problems and risks during the recharge process. This Return Terms Agreement defines your rights and responsibilities when using our services, as well as limitations on disclaimers. Please read and understand the content of this agreement carefully to ensure your interests and the smooth progress of the transaction.
If you have any questions about this agreement or the service or need further assistance, please feel free to contact our customer service team. Thank you for choosing to use our game recharge service!